Diploma in Office Administration & Digital Skills for Gulf Jobs
Diploma in Office Administration & Digital Skills for Gulf Jobs
Duration: 3 Months (100 Hours)
Eligibility: Plus Two / Degree / Diploma
Mode of Training: Offline/Online
Course Objective:
To prepare students for administrative and office support careers in the UAE and other Gulf countries by developing professional communication, digital productivity, office administration, documentation, AI productivity, and workplace skills.
Module 1: Professional Communication for Gulf Workplaces
English Communication
- Workplace English
- Spoken English for Office
- Telephone Etiquette
- Customer Service Communication
- Business Vocabulary
- Email Communication
- Report Writing
- Business Letter Writing
- Meeting Communication
- Interview Skills
Basic Arabic Communication
- Arabic Greetings
- Office Vocabulary
- Government Office Communication
- Client Conversation
- Telephone Arabic
- Workplace Expressions
- Numbers, Dates & Time
- Document-related Vocabulary
Basic Hindi Communication
- Office Vocabulary
- Client Conversation
- Workplace Expressions
Module 2: Digital Office Productivity
Microsoft Word
- Professional Document Formatting
- Letterheads
- Official Letters
- Forms & Templates
- PDF Conversion
Microsoft Excel
- Data Entry
- Formulas
- Attendance Sheets
- Salary Sheets
- Reports
- Charts
Microsoft PowerPoint
- Corporate Presentations
- Infographics
Outlook & Google Workspace
- Email Management
- Calendar
- Meeting Scheduling
- Google Drive
- Google Docs
- Google Sheets
- Google Forms
Module 3: AI Tools for Office Professionals
AI Productivity
- Introduction to AI
- ChatGPT for Office Work
- Microsoft Copilot
- AI Prompt Writing
- AI Email Drafting
- AI Report Writing
- AI Translation
- AI Presentation Creation
- AI Spreadsheet Assistance
- AI Research Techniques
- AI Meeting Notes
- AI Document Summarization
- Responsible AI Usage
Module 4: Office Administration Skills
Office Administration
- Office Structure
- Roles of Office Administrator
- Reception Management
- Front Office Operations
- Office Coordination
- Scheduling Appointments
- Calendar Management
- Travel Arrangements
- Meeting Coordination
- Minutes of Meeting (MoM)
- Visitor Management
- Telephone Management
- Customer Relationship Management
- Time Management
- Professional Grooming
Module 5: Documentation & Records Management
- Filing Systems
- Physical Filing
- Digital Filing
- Document Numbering
- Office Registers
- Records Management
- Confidential Documents
- Document Tracking
- Archiving
- Scanning
- Printing
- Photocopying
- PDF Management
- Cloud Storage
Module 6: Gulf Office Procedures
UAE & Gulf Office Systems
- Introduction to Gulf Business Environment
- Government Departments
- Company Formation Basics
- Trade Licence Basics
- Visa Documentation
- Labour Documentation
- Emirates ID Process
- Medical Fitness Process
- Document Attestation
- Translation Requirements
- Corporate PRO Responsibilities
- Office Compliance
- Business Correspondence
Module 7: Professional Development & Employability
- CV Preparation (ATS Friendly)
- LinkedIn Profile
- Interview Preparation
- Mock Interviews
- Workplace Ethics
- Teamwork
- Leadership Basics
- Problem Solving
- Career Planning
- Personal Branding
Practical Training
Students will complete practical assignments such as:
- Drafting official letters
- Preparing Excel reports
- Creating PowerPoint presentations
- Managing business emails
- Office filing exercises
- AI productivity assignments
- Customer handling role plays
- Meeting coordination
- Business documentation
Internship (in Dubai – 1 Month)
Students gain practical exposure in:
- Business Setup Companies
- PRO Service Centres
- Documentation Centres
Assessment
- Module Assignments
- Final Project
- Mock Interview
Career Opportunities
After successful completion, students can apply for positions such as:
- Office Administrator
- Administrative Assistant
- Office Coordinator
- Executive Secretary
- Front Office Executive
- Receptionist
- Customer Service Executive
- Document Controller
- Documentation Officer
- Data Entry Operator
- HR Assistant
- Personal Assistant (PA)
- Executive Assistant (EA)
- PRO Assistant
- Mandoob Assistant
- Office Clerk
- Operations Coordinator
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