Diploma in Office Administration & Professional Communication

June 24, 2026

Duration: 3 Months (100 Hours) + One Month Internship
Mode: Classroom + Practical Training + Internship

Module 1: Communicative English for Office Professionals (30 Hours)

1. Foundation English

Grammar for Workplace Communication
Sentence Formation
Functional Vocabulary
Common Office Expressions

2. Spoken English

Self Introduction
Telephone Conversation
Meeting & Appointment Handling
Client Interaction
Reception Communication

3. Business Communication

Email Writing
Letter Drafting
Memo & Circular Preparation
Report Writing
Minutes of Meeting (MoM)

4. Presentation & Public Speaking

Presentation Skills
Professional Etiquette
Interview Skills
Customer Service Communication

Module 2: MS Office & AI Tools (30 Hours)

Microsoft Office Applications

Microsoft Word

Professional Document Creation
Formatting & Templates
Letterheads
Tables & Forms
Mail Merge

Microsoft Excel

Data Entry & Management
Formulas & Functions
Attendance & Payroll Sheets
Reports & Dashboards
Data Analysis

Microsoft PowerPoint

Business Presentations
Infographics
Proposal Presentations
Corporate Profiles

Outlook & Google Workspace

Email Management
Calendar Management
Meeting Scheduling

AI Tools for Office Productivity

Introduction to Artificial Intelligence
Using ChatGPT for Office Work
AI-assisted Email Writing
AI-powered Report Generation
Content Summarization
Translation Tools
Document Formatting using AI
Prompt Engineering Basics

Module 3: Office Administration Techniques (20 Hours)

Office Management Fundamentals

Roles & Responsibilities of Office Administrators
Organizational Structure
Office Workflow Management

Documentation & Record Management

Filing Systems
Digital Documentation
Document Tracking
Confidential Records Management

Administrative Support Skills

Appointment Scheduling
Travel & Event Coordination
Inventory Management
Procurement Procedures

Customer Service & Front Office Operations

Reception Management
Visitor Handling
Complaint Management
Professional Telephone Etiquette

Business Correspondence

Internal Communication
External Communication
Official Letters & Notices

Module 4: Career Readiness & Professional Development (10 Hours)

Professional Grooming
Workplace Ethics
Time Management
Teamwork & Leadership
Problem Solving
CV Preparation
LinkedIn Profile Development
Interview Preparation

Practical Training & Projects (10 Hours)

Office Simulation Activities
Email Drafting Project
Report Preparation Project
Presentation Assignment
AI-assisted Office Tasks
Final Practical Assessment

Learning Outcomes

Upon successful completion, students will be able to:

✓ Communicate confidently in professional English
✓ Manage office documentation and correspondence
✓ Use MS Word, Excel, PowerPoint, and Outlook effectively
✓ Apply AI tools to improve workplace productivity
✓ Handle administrative and customer service responsibilities
✓ Perform office administration tasks professionally
✓ Prepare for administrative, receptionist, office assistant, coordinator, and executive secretary positions